Data Center Operators ensure that mainframes and large computers are functioning efficiently in a data center setup. They monitor the uptime of network servers and escalate performance issues to data center managers. Operators also check the functionality of large-scale computer network hardware. They will often work in staggered shifts because data centers work at all hours.The job of an operator entails overseeing environments of a data center where they supervise servers, switches, and network systems and also identify, log, and report issues to the senior staff. They write instructions for the data centers and are responsible for the maintenance and configurations of all data center systems.
Operators job involves carrying out procedures needed to maintain data, transactions, and reports from systems, supporting both administrators and end users, maintaining work registers, and documentation of processes. They also perform user administration tasks, such as adding, modifying, and removing disk space management. They create file backups and file restorations and monitor activity and access of the data center and its operations section to ensure compliance of security policies. Operators also study and assess hardware systems and information software as per industry trends, fix issues related to customer service support, and supervise the performance of local area networks (LANs) and data communications.
Included in their tasks are installing and configuring software systems and computer hardware, interacting with clients through phone or in person to help them set up policies or troubleshot issues, and creating and establishing new user accounts. Moreover, they undertake tests to validate the performance of new technologies, present management reports of support services of IT systems, and look after the records of data center supplies.
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