The role of an Information Technology Technician or a Computer Technician has undergone a sea change in the 21st century. The emergence of cloud computing and automation of most tech-related tasks has resulted in the need for fewer technicians, but there are still several specific roles that require human intervention. It is here that IT Technicians come in. They now specialize in distinct tasks, such as providing security, developing software, maintaining systems or resolving IT-related issues.
Information Technology Technicians assist employees of organizations by helping them install and configure system software and hardware. They offer system and operations support to the personnel on a daily basis.
Furthermore, they identify software and hardware issues at workplaces to resolve them. Besides, they carry out daily network backup tasks, conduct tests on systems equipment and programs, and more. They are also the primary contact people for logging and resolving issues.
Technicians may install operating systems, scan for viruses, manage firewalls, configure networks, establish Internet connectivity, and install computer peripherals, among others.
They also need to test and assess new technology, train staff on software and IT equipment, help the IT managers to develop the infrastructure of the environment, order equipment from suppliers, and so on.
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