The Desktop support technicians are presents almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as freelance providers like FieldEngineer.com. Following are the customary roles and responsibilities of a skilled Desktop Support Technician jobs:

* To set up and manage user accounts and permissions to consent access to a network.

* Upholding and testing security, blocking unapproved access.

* Chalk out maintenance plan for prevention of unexpected failures.

* Setting up the Organization’s computer system to meet specific business goals.

* Monitoring day to day computer performance.

* Update and maintain the computer inventory and equipment.

* Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.

* Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.

* Coordinate with vendors to resolve technical problems with desktop computing equipment and software.

* Endorse and apply upgrades to systems to ensure durability.

* Assess functional needs to regulate system purchase specifications.

* Resolve hardware and network connectivity issues.

* Validate & approve VPN access for all remote users.

* Assist in technical upgrading and maintaining of entire desktop systems.

* Support in testing and deployment of new applications and systems.

* Train and guide staff hardware and software usage.

* To be a well-recognized professional in this tech era, one needs to become or earn a relevant certification for the best foot forward on the cutting edge.

read more: Desktop Support Technician Job Description


haggadah Section: Introduction