The Desktop support technicians are presents almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as freelance providers like FieldEngineer.com. Following are the customary roles and responsibilities of a skilled Desktop Support Technician jobs:
* To set up and manage user accounts and permissions to consent access to a network.
* Upholding and testing security, blocking unapproved access.
* Chalk out maintenance plan for prevention of unexpected failures.
* Setting up the Organization’s computer system to meet specific business goals.
* Monitoring day to day computer performance.
* Update and maintain the computer inventory and equipment.
* Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
* Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
* Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
* Endorse and apply upgrades to systems to ensure durability.
* Assess functional needs to regulate system purchase specifications.
* Resolve hardware and network connectivity issues.
* Validate & approve VPN access for all remote users.
* Assist in technical upgrading and maintaining of entire desktop systems.
* Support in testing and deployment of new applications and systems.
* Train and guide staff hardware and software usage.
* To be a well-recognized professional in this tech era, one needs to become or earn a relevant certification for the best foot forward on the cutting edge.
read more: Desktop Support Technician Job Description
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